These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Artist," or "you") and Rehearsal Space App LLC ("Company," "we," "us," or "our"), operator of the Dispatch platform and the Rehearsal Space suite of products. By creating an account, accessing, or using Dispatch in any way, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
Dispatch is a music-native email marketing platform designed for independent artists, bands, songwriters, and music professionals. The Service enables fan list management, email campaign creation and delivery, campaign analytics, QR code fan acquisition, CSV import, AI-assisted content tools, welcome email automation, and group segmentation. Features vary by plan tier.
To use Dispatch you must create an account by providing accurate, current, and complete information including your name or artist name and a valid email address. You agree to keep your account information current and accurate at all times.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at info@rehearsalspaceapp.com if you become aware of any unauthorized access or breach of security. We are not liable for any loss resulting from unauthorized use of your account.
You must be at least 18 years of age to create an account or use Dispatch. By registering, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding agreement. If you are using Dispatch on behalf of a band, label, or organization, you represent that you have authority to bind that entity to these Terms.
Dispatch offers a free tier with up to 300 fans and 5,000 sends per month. The free tier includes access to core features as listed on our pricing page. We reserve the right to modify free tier limits with notice.
Paid subscription plans are offered on a monthly basis at rates listed on our pricing page. All prices are in US dollars. You authorize us to charge the payment method on file at the start of each billing cycle.
Subscriptions renew automatically at the end of each billing period unless cancelled. Billing is processed through Stripe. You agree to Stripe's terms of service in addition to these Terms. We do not store your payment card number.
You may cancel your subscription at any time through the app or by contacting support. Cancellation takes effect at the end of the current billing period. You retain access to paid features through the end of the period for which you have already paid.
Subscription fees are generally non-refundable. We may, at our sole discretion, issue a refund for documented technical failures that prevented you from using the Service within 14 days of the charge. To request a refund contact info@rehearsalspaceapp.com with details of the issue.
We reserve the right to change subscription pricing with at least 30 days' notice by email to your registered address. Continued use of the Service after a price change constitutes acceptance of the new pricing.
You may use Dispatch to send email campaigns to fans who have explicitly opted in to receive communications from you, to promote your own original music and creative work, to manage your fan list and campaign analytics, and to use all platform features in accordance with these Terms and applicable law.
You agree not to use Dispatch to:
Every contact on your fan list must have provided explicit opt-in consent to receive email communications from you specifically. By adding any contact to your list — whether by import, manual entry, QR code signup, or any other method — you represent that valid, documented consent exists. We reserve the right to suspend accounts with complaint rates exceeding 0.1% of sends or hard bounce rates exceeding 5%.
You retain full ownership of all content you create through Dispatch, including email campaigns, images, text, and your fan list data. Nothing in these Terms transfers ownership of your content to us.
By uploading or creating content through Dispatch, you grant Rehearsal Space App LLC a limited, non-exclusive, royalty-free license to process, store, transmit, and display your content solely as necessary to provide the Service to you. This license terminates when you delete the content or close your account.
You are solely responsible for all content you send through the platform. Content must comply with all applicable laws, must not infringe any third-party intellectual property rights, and must accurately identify you as the sender. We reserve the right to remove content or suspend accounts that violate these standards.
Dispatch includes AI-assisted tools including Voice to Email transcription and an AI Proofreader. These features are provided as productivity aids. You are solely responsible for reviewing, editing, and approving all AI-generated content before sending. We make no warranty regarding the accuracy, completeness, or appropriateness of AI-generated output. Do not rely on AI features as a substitute for your own judgment. AI features may be unavailable during outages of underlying third-party AI services.
As an Artist using Dispatch, you are the data controller for the fan data stored in your account. Rehearsal Space App LLC acts as a data processor — we process fan data only on your instructions and solely to deliver the Service. You bear full legal responsibility for obtaining valid consent from fans before adding them to your list, providing fans with accurate information about how their data will be used, honoring fan requests to unsubscribe or delete their data promptly, and complying with all applicable privacy and anti-spam laws. We process fan data in accordance with our Privacy Policy. We do not sell or share fan data with third parties for their own marketing purposes.
The Dispatch platform, Rehearsal Space brand, application software, user interface design, feature names, and all associated content created by us are the exclusive intellectual property of Rehearsal Space App LLC and are protected by copyright, trademark, and other applicable laws. You may not copy, modify, distribute, sell, or create derivative works of any platform element without our express written consent. If you believe any content on the platform infringes your copyright, contact info@rehearsalspaceapp.com with a description of the alleged infringement.
Dispatch integrates with third-party services including SendGrid by Twilio (email delivery), Stripe (payment processing), Firebase by Google (authentication, database, and infrastructure), and various music platforms. Your use of these integrations is also subject to the terms and privacy policies of those third parties. We are not responsible for the practices, availability, or security of third-party services. Disruptions to third-party services may affect Dispatch features, and we will not be liable for resulting service interruptions.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY SPECIFIC EMAIL DELIVERABILITY RATE WILL BE ACHIEVED. EMAIL DELIVERY IS SUBJECT TO FACTORS OUTSIDE OUR CONTROL INCLUDING RECIPIENT MAIL SERVER POLICIES AND SPAM FILTERS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REHEARSAL SPACE APP LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE THREE CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless Rehearsal Space App LLC and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to your use of the Service, your violation of these Terms, your violation of any third-party right including intellectual property or privacy rights, any content you upload or transmit through the Service, or your violation of any applicable law.
You may terminate your account at any time by contacting info@rehearsalspaceapp.com or through account settings in the app. Upon termination your account enters a read-only state for 12 months, after which it is permanently deleted. You will be prompted to export your fan list before deletion. We reserve the right to suspend or terminate your account immediately, with or without notice, for violation of these Terms, conduct that harms the platform or other users, or for any other reason at our sole discretion. Termination for cause does not entitle you to a refund of any prepaid fees.
We may offer features, products, or services designated as beta, preview, early access, or similar ("Beta Services"). Beta Services are provided as-is without warranty of any kind. They may contain bugs, be incomplete, or be discontinued at any time without notice. Your use of Beta Services is at your own risk. Feedback you provide about Beta Services may be used by us to improve the platform without any obligation or compensation to you.
Dispatch is primarily a mobile application but may offer web-based access to certain features. The web platform is provided as a convenience and may offer a subset of mobile app features. We do not guarantee feature parity between mobile and web versions. Web platform access is subject to all terms in this agreement.
If we offer SMS or text message marketing features, use of those features requires compliance with the Telephone Consumer Protection Act (TCPA) and all applicable regulations. You must obtain express written consent from recipients before sending any marketing text messages. You are solely responsible for maintaining consent records, honoring opt-out requests immediately, and complying with all carrier requirements and applicable law. We reserve the right to suspend SMS features for accounts with elevated complaint or opt-out rates.
Neither party shall be liable for any delay or failure in performance resulting from causes beyond their reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, government action, internet infrastructure failures, cyberattacks, power outages, or failure of third-party service providers. We will make reasonable efforts to notify you of any such event and resume normal service as quickly as practicable.
Before initiating any formal proceeding, you agree to contact us at info@rehearsalspaceapp.com and attempt to resolve the dispute informally for at least 30 days. Most concerns can be resolved quickly through direct communication.
If informal resolution fails, any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as otherwise provided herein. Arbitration will be conducted in Los Angeles County, California, or remotely if both parties agree. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND REHEARSAL SPACE APP LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm while arbitration proceeds. Claims for intellectual property infringement may be brought in court.
You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice to info@rehearsalspaceapp.com with subject line "Arbitration Opt-Out." Opting out does not affect any other provisions of these Terms.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Subject to the arbitration provisions above, any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction in those courts.
The following sections survive termination or expiration of these Terms for any reason: Section 6 (User Content), Section 8 (Fan Data), Section 9 (Intellectual Property), Section 11 (Disclaimers), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 19 (Dispute Resolution), and Section 20 (Governing Law).
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with our Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and Rehearsal Space App LLC with respect to the Service and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter herein.
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email to your registered address and update the effective date above. Changes become effective 14 days after notification unless we indicate otherwise. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may close your account.
Questions about these Terms should be directed to: